Note: This Privacy Policy applies to all players who register, browse, or transact through 36ph. By creating an account or continuing to use the platform, you acknowledge that you have read and understood how 36ph handles your personal data.
Section 1
Who We Are and What This Policy Covers
36ph is an online gaming and sports betting platform serving players in the Philippines. When this Privacy Policy refers to "36ph", "we", "us", or "our", it means the operator responsible for the services available at 36ph.best.
This policy covers all personal information processed when you visit the 36ph website, register an account, make a deposit or withdrawal, play a game, place a sports or MMA bet, claim a promotion, contact support, or use any other feature of the platform.
It does not cover third-party websites that may be linked from payment gateways or other external services. Those platforms have their own privacy policies, and 36ph is not responsible for their practices. Whenever you leave 36ph, review the applicable privacy terms of the service you are accessing.
Section 2
Information We Collect at 36ph
36ph collects personal information in different ways depending on how you interact with the platform. The main categories are:
| Category |
Examples |
Why Collected |
| Identity |
Full name, date of birth, nationality |
Account registration, age verification |
| Contact |
Mobile number, email address |
Account communications, security alerts |
| Payment |
GCash number, Maya ID, bank account details, card last four digits |
Deposits, withdrawals, fraud prevention |
| Verification |
Government-issued ID image, proof of address |
KYC compliance, account security |
| Activity |
Game history, bet records, session times, transaction logs |
Service delivery, dispute resolution, responsible gaming |
| Technical |
IP address, device type, browser, operating system |
Security monitoring, fraud detection |
| Preferences |
Language settings, notification choices, marketing opt-in status |
Personalisation, communication management |
Some information is provided directly by you — during registration, verification, or when contacting support. Other information is collected automatically through your device and browser when you use 36ph. We do not collect sensitive personal information such as health data, religion, ethnicity, or political views.
Section 3
How 36ph Uses Your Information
Every piece of information collected at 36ph is used for a defined purpose. We do not use your data for purposes unrelated to delivering and improving the service. The main uses are:
- Account management: Creating and maintaining your 36ph profile, authenticating your identity at login, and communicating essential account updates.
- Payment processing: Handling deposits and withdrawals in PHP via GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, InstaPay, PESONet, Visa, and Mastercard.
- Verification and compliance: Confirming your age, identity, and payment ownership to meet applicable standards and protect the platform from fraud.
- Game and betting delivery: Providing access to Color Game, Pusoy, Poker, Roulette, MMA Betting, Betting Odds, and other 36ph products and recording associated transactions.
- Security and fraud prevention: Monitoring access patterns, detecting suspicious behaviour, and protecting your account and 36ph from unauthorised use.
- Customer support: Reviewing your account history, transaction records, and game logs to resolve questions, complaints, and disputes.
- Responsible gaming: Identifying patterns that may indicate harmful play and applying the controls available through 36ph with your agreement or when required for your protection.
- Service improvement: Analysing aggregated usage data to improve the platform, fix technical issues, and develop new features for Filipino players.
- Marketing communications: Sending promotional messages about 36ph offers, bonuses, and games where you have given consent or where a legitimate interest applies. You can opt out at any time.
Section 4
Legal Basis for Processing
36ph processes your personal information based on the following grounds:
- Contract performance: Processing necessary to provide the services you registered for, including account management, payment handling, and game delivery.
- Legal obligation: Processing required to meet applicable regulatory, anti-money laundering, or reporting obligations.
- Legitimate interests: Processing for fraud prevention, platform security, service improvement, and direct marketing to existing players, where these interests are balanced against your rights.
- Consent: Processing for marketing communications, cookies, and any use of data explicitly approved by you. Consent may be withdrawn at any time without affecting processing that already occurred.
Section 5
Who We Share Your Information With
36ph does not sell, rent, or trade your personal data. Sharing occurs only where necessary to deliver the service, meet legal obligations, or protect security. Recipients may include:
- Payment providers: GCash, Maya, GrabPay, Coins.ph, partner banks (BDO, BPI, UnionBank), InstaPay/PESONet network operators, and card processors — strictly for completing the transaction you requested.
- Game and data suppliers: Third-party studios and live dealer providers whose content is offered through 36ph, who receive only the session and stake data needed to run the game.
- Identity and fraud services: Verification platforms that help confirm your age and identity or flag fraudulent patterns, receiving only what is necessary for that check.
- Technology infrastructure: Hosting, cloud, and security providers operating the servers and systems that run 36ph, under strict confidentiality agreements.
- Regulators and law enforcement: Where disclosure is required by applicable Philippine law, a regulatory order, or a lawful request from a competent authority.
Any third party that receives data from 36ph is required to handle it securely and use it only for the purpose stated. 36ph remains responsible for how your data is treated by authorised processors.
Section 6
Cookies and Tracking Technologies
36ph uses cookies and similar technologies to keep you signed in, remember your preferences, secure your session, measure platform performance, and understand how players navigate the site. These fall into three broad categories:
- Essential cookies: Required for the platform to function. Without them, login sessions, bet placement, deposits, and withdrawals would not work. These cannot be disabled without breaking core functionality.
- Performance cookies: Collect anonymous information about page visits, load times, and error events. This data helps 36ph fix technical issues and improve the experience for all Filipino players.
- Preference and marketing cookies: Remember your language, notification settings, and — where consented — support personalised promotional messages about 36ph games and offers.
You can manage cookies through your browser settings. Blocking essential cookies will affect platform functionality. Blocking non-essential cookies will not prevent you from using 36ph, but may affect personalisation features.
Section 7
Data Retention
36ph retains your personal information for as long as necessary to provide the service and meet applicable record-keeping requirements. General retention guidelines are:
- Active accounts: Data is retained for the lifetime of the account plus a reasonable period following closure.
- Transaction records: Payment, deposit, and withdrawal records may be kept for a number of years to meet applicable financial and compliance obligations.
- Verification documents: Identity documents are retained for a period consistent with relevant regulatory requirements, then securely deleted.
- Marketing data: Retained until you withdraw consent, after which it is promptly removed from active marketing lists.
- Technical logs: Server and security logs are retained for a limited period sufficient to investigate incidents or disputes, then automatically purged.
When data is no longer needed and no retention obligation applies, 36ph deletes or anonymises it securely so it can no longer be associated with any individual player.
Section 8
How We Protect Your Data
Security at 36ph is treated as a core service feature, not an afterthought. The protective measures applied to your personal information include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and 36ph servers.
- Tokenisation of payment credentials so full account numbers are never stored in our systems.
- Role-based access controls limiting which team members can view specific categories of player data.
- Automated monitoring for unusual login patterns, access from unrecognised devices, and rapid balance changes.
- Regular security assessments of the platform, payment integrations, and third-party supplier connections.
- Secure, encrypted storage for all uploaded verification documents with access limited to the compliance team.
No security system is completely impenetrable. If 36ph identifies a breach that affects your personal data, we will take immediate steps to contain it and notify affected players in a manner consistent with applicable obligations.
You also play a role in keeping your account secure. Use a strong, unique password, enable two-factor authentication where available, and never share your login details or verification codes with anyone — including people claiming to represent 36ph support.
Section 9
Your Privacy Rights as a 36ph Player
As a player at 36ph, you have the following rights over your personal information:
Right to AccessRequest a copy of the personal data 36ph holds about you.
Right to RectificationAsk us to correct inaccurate or incomplete information in your account.
Right to ErasureRequest deletion of your data when it is no longer needed for a lawful purpose.
Right to RestrictionAsk 36ph to limit how your data is used while a dispute or review is in progress.
Right to ObjectObject to processing based on legitimate interests, including direct marketing.
Right to PortabilityReceive your data in a structured, machine-readable format where technically feasible.
To exercise any of these rights, send an email to support@36ph.best with your registered name, account email, the specific right you wish to exercise, and any relevant details. 36ph will respond within a reasonable period. Some requests may require identity verification before they can be actioned.
Section 10
Children and Age Restrictions
36ph is strictly for players who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. Age verification is part of the registration and account process.
If 36ph identifies that an account was created by or is being used by a minor, the account will be closed immediately, any transactions will be reviewed, and no winnings from underage play will be paid. If you believe a person under 18 has registered at 36ph, please contact us at support@36ph.best without delay.
Section 11
Marketing Communications and Opt-Out
With your consent, 36ph may send promotional messages about bonuses, new games, MMA betting events, Pusoy tournaments, Color Game promotions, and other 36ph offers via email or mobile notification. These communications are aimed at helping you get more value from the platform.
You can opt out of marketing messages at any time by:
- Clicking the unsubscribe link included in every promotional email.
- Adjusting notification preferences through your 36ph account settings.
- Emailing support@36ph.best to request removal from all marketing lists.
Opting out of marketing does not affect your ability to use 36ph or receive essential account communications such as deposit confirmations, withdrawal notifications, and security alerts. These operational messages are not optional and are sent regardless of marketing preference.
Section 12
Updates to This Privacy Policy
36ph may update this Privacy Policy to reflect changes to the service, new payment methods, evolving security practices, or applicable obligations. When an update is published, the effective date shown at the top of the page will be revised.
Continued use of 36ph after a policy update is published means you acknowledge the revised terms. If a material change significantly affects how your data is used, 36ph may provide a direct notification through your registered email or an in-app notice. Reviewing this page periodically keeps you informed of the current practices at 36ph.
For any question, access request, or concern about how your personal data is handled by 36ph, contact the support team at support@36ph.best. We are committed to responding promptly and handling every privacy matter seriously.
